19% said ‘Ability to Visualize, Simulate and Trouble-Shoot Business Processes

17% said ‘Change Business Rules and Processes without Impacting Underlying Applications

11% said ‘Manage and Monitoring the Performance of Operations and Personnel

I am sharing these results to help you set your expectations. These are the results of real companies that have implemented BPM solutions.

It is fair to expect your BPM solution to:

·         Help you automate your processes where possible. Automation is a necessity for real process improvements.

·         Provide visibility so that you can see how long processes take. Then you can identify steps to shorten those processes.

·         Allow you to make changes that are required by your company without impacting underlying applications. Since change is inevitable, they must be easy to implement.

·         Provide visibility so that you can monitor performance. There are many reasons that performance numbers can take a dip, you need to be able to identify those reasons so that you can take action.

As I have said before - In this economy, some companies will fail and some companies will become winners. Effective process management is a key ingredient to success, and companies that manage their processes effectively will be better positioned to be one of the winners.

Has your company embarked on process improvement projects?